At Knife-Tech Australia, customer satisfaction is important to us. This Returns & Refund Policy explains when returns and exchanges are accepted and how you can request a return or refund.
Our returns and refund policy applies for 30 days from the date of purchase.
If more than 30 days have passed since your purchase, we may be unable to offer a refund or exchange.
We accept returns for both defective and non-defective products, provided the product meets our return requirements.To be eligible for a return or exchange, the item must be new and unused and returned in its original condition.Products that have been used, damaged after purchase, or otherwise do not meet the required condition may not be eligible for return.
We accept exchanges for eligible products. If you would like to exchange an item, please contact us before sending the product back so we can provide the appropriate return instructions.
All approved returns must be sent by mail. Please contact us before returning your item to confirm your return and obtain any necessary instructions. Customers are responsible for ensuring that returned items are packaged securely to help prevent damage during transit.
We do not charge a restocking fee for approved returns.
Once your returned item has been received and inspected, we will process your refund where applicable. You can expect your refund to be issued within 10 days of sending your package to the return shipper. In many cases, refunds may be processed sooner.
The time it takes for the refunded amount to appear in your account may also depend on your bank or payment provider.
If you receive a defective or faulty product, please contact us as soon as possible with details of the issue. We will assess the situation and advise you of the available return, replacement, or refund options.
To start a return or exchange, please contact Knife-Tech Australia with your order details and the reason for your request.
Phone: 0422 228 123
Email: richard@knife-tech.com
Please do not send products back before contacting us, as we may need to provide specific return instructions.
